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FAQs

Shipping Questions 

Do you offer international shipping?

Yes, we do offer international shipping and are happy to provide you with a quote if you email our sales team at sales@adventuresafety.com.au

You can read more about our shipping policies on our Shipping and Returns page.

Is the return free if the size is wrong?

In this situation, you may return the items in a re-saleable condition with original packaging within 7 days of delivery for an exchange or full store credit - you pay the return shipping costs, and we will provide a replacement item at our cost.   If you'd like a cash refund, we apply a nominal $25 re-stocking fee before making the refund to your card or account. Be sure to email us at sales@adventuresafety.com.au for return shipping details and include the original packaging with your items.

For a more detailed explanation of our return policy, please visit our Shipping and Returns page.

What is the expected timeframe for delivery?

As stated on our “shipping and returns” page, items from IceBreaker, Plastimo, Crewsaver, RFD, Navisafe, ACR and Ronstan ship within the week and can be expected to be received within 12 days. This is because many of the products from these brands are relatively niche and are ordered on a case-by-case basis.

The majority of our other products are dispatched the following day to arrive within 2-3 days.

If you would like a current and accurate delivery timeframe for an order or product please contact our friendly sales team via sales@adventuresafety.com.au

Where is my delivery coming from?

The majority of our items are shipped from our Adventure Safety Showroom in Sandringham, Victoria. Any that are not available in stock are shipped directly from our network of suppliers around Australia. 

I'm concerned about the environmental impact my order might have, does Adventure Safety have a relevant policy?

Yes! Here at Adventure Safety we are all adventurers and lovers of the outdoor at heart. We care deeply for the environment and are passionate about minimising the affect that our business might have on it. To see what we are actively doing to minimise our impact, please see the Going Green 2020 Initiative blog post. Reach out to us if you have any further questions or suggestion on these issues!

I've received a Hero Compostable Mailer as my order packaging, how do I dispose of it?

These can be composted at home by removing the labels and placing them in your compost bin where they will break down within 90-120 days. These can also be sent to composting facilities which can be located in Australia here or by contacting your local council.

If you do not have access to compost, then they can be placed in landfill where they will break down in 2 years rather than the 400 years that standard plastic mailers take. It should be noted however, that due to the decomposition processes of landfill this bag will add to methane production, so to get all of the environmental benefit from this bag it is best composted.

 

Product-Related Questions

Does this vest meet the Australian Standard AS 1499-1996 Personal Flotation Devices Type 2 as prescribed by Yachting Australia?

Yes, all jackets on Adventure Safety meet the Australian standards.

You can take a look here for some explanation of the international / european standards in the context of lifejackets authorised for use in Australia. http://www.wearitaustralia.com...

I'm trying to choose between the various Spinlock Lifejackets on your site, are you able to indicate which is best suited to my needs?

Sure! Feel free to reach out to our sales team. You will also find this: comparison page very informative.

What is the Harness Release System (HRS)?

The Harness Release System (HRS) on the Spinlock VITO and 6D PFD’s allows for the quick release of a sailing tether/safety line which can be lifesaving in certain situations. This is recognised in the Offshore Special Regulations by the requirement to carry a knife, however knives can often be inaccessible and hard to use in an emergency. The Spinlock HRS is concealed, yet easy to find and simple to operate, an industry first in design, that gives a consistent release - opening the harness connection point and releasing the user.

What is the difference between the PLB1 and the SA2G?

While both of these Personal Location Devices have a 24 hour running time (minimum) and operate via the Corpas Sarsat satelite system, they differ in the following ways:

  • The SA2G has a 10 year battery life while the PLB1 has 7 Years.

  • The SA2G floats by itself while the PLB1 needs a case to make it float. 

  • The PLB1 is up to 30% smaller which means it is easier to attach to a life jacket.

 

Miscellaneous Questions:

I loved your service! How can I show my thanks?

If you loved the service we provided you with, we would really appreciate it if you could leave a honest google review that reflects your experience via the following link: https://g.page/AdventureSafety/review

 

What if my question is not on this list?

Developing this FAQ page is an on-going task for our team and will be continuously updated. If you have any suggestions or questions, then please reach out to our sales team at sales@adventuresafety.com.au for assistance and we will get back to you within 24 hours.